Ontime Physio is a BUPA-registered physiotherapy clinic in St Helens.

How to Access Physiotherapy with BUPA

1. Contact BUPA to Start Your Claim

If you’ve been referred for physiotherapy by your GP—or feel you need it—contact BUPA via phone, their website, or the BUPA app to submit a claim.

Be sure to request treatment with a physiotherapist at Ontime Physiotherapy.

2. Choose Your Physiotherapist and Book an Appointment

Get in touch with us by calling 01744907012 or emailing info@ontimephysio.co.uk. We’ll help match you with the most suitable physiotherapist based on your condition.

Here is our BUPA Registration: 80014541

Once you've chosen, book your appointment by calling us or visiting our clinic in St Helens. Please provide your BUPA membership number and physio plan details so we can confirm how many sessions are covered and any out-of-pocket costs.

3. Payment & Invoices

We will invoice BUPA for your approved treatment sessions.

4. Requesting More Sessions or Continuing Treatment

If you need more sessions than originally approved, you have two options:

• Pay privately for additional sessions

• Contact BUPA to request extended coverage

Our physiotherapists can assist with this process by preparing a detailed medical report to support your case for continued treatment, which will be reviewed by BUPA clinical team.