Ontime Physio is an AXA-registered physiotherapy clinic in St Helens.
How to book your appointment with an AXA Registered Physiotherapist at Ontime Physio in 3 simple steps:
1. Call Your AXA Insurance Provider:
Check that your policy covers Physiotherapy treatment, and inform them that you’d like to book a physiotherapy appointment with Ontime Physio.
Make sure to ask them the following questions:
Your AXA membership number
Your AXA authorisation number
The number of authorised sessions, or what your total allowance for physiotherapy treatment is.
Whether you have an excess on your AXA health insurance policy and how much it is
2. Provide AXA With Our Details:
Give AXA PPP & AXA International the following information:
Company Name: Ontime Physiotherapy
AXA Registration Number for the Ontime Physio clinic you wish to attend: IG00853
3. Book an appointment at Ontime Physio by calling 01744907012 or email us info@ontimephysio.co.uk
You will need:
Your AXA membership number
Your AXA claim number – you will need a separate authorisation code for each body part that you require treatment for.
The number of sessions for each body part, or what your total allowance for physiotherapy treatment authorised by AXA
Details about any excess in your policy and whether you need to pay this amount to AXA or Ontime Physio
AXA Health Policy Excess:
Your policy excess—also known as a cost share or member contribution—is the amount stated in your AXA insurance policy that you are responsible for paying before AXA begins covering the cost of your treatment. While this amount can vary, it typically falls between £100 and £150.
In most cases, the excess is payable directly to Ontime Physio. Once we receive confirmation of the amount from AXA (please note this can take a few weeks), we’ll send you an invoice with various payment options, including an easy-to-use online payment method.
We kindly ask that you settle the excess promptly, as it applies to treatment sessions you’ve already received. Your cooperation and timely payment are greatly appreciated.
Please note that with certain AXA healthcare policies, AXA collects the excess directly from you and then reimburses us.
Number of AXA insured physiotherapy treatment sessions/total treatment amount:
It’s important to be aware of how many physiotherapy sessions AXA has authorised for you, or the total amount they have agreed to cover. Once you reach this limit, you’ll be responsible for any further costs—unless you contact AXA to request additional sessions and obtain a new claim number.
While we’ll do our best to help you keep track, it’s also essential that you stay informed about your treatment progress to avoid exceeding your coverage. If more sessions are needed, we can support you by communicating with AXA and providing them with a detailed letter explaining the medical necessity of continued treatment.
